Frequently Ask Questions FAQ about SaaS

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Questions & Answers about SaaS

Data ownership?

In terms of data ownership, clients must make clear that there’s a clause in the agreement that states unequivocally  who is the main data owner. Most of the times SaaS vendors will permit you to export your data and back it up locally any time you wish.

Data safety?

Security is the most important factor to take under consideration when allowing an outsource partner to maintain your sensitive data. However, with the practice of online banking and online payroll systems, major security issues have build strict security & safety parametres. SaaS vendors are able to invest in security, backups and maintenance more and beyond any small to medium enterprise. Based on that, a web-based system has stronger on going security measures in action than an on-premise system.

Online and Offline connection?

SaaS basically relies on a valid Internet connection. Many of SaaS vendors have pre-build  “offline” functionality that permits users to keep working even after in the event that Internet goes down. At the moment the internet connection is available again, all new data is synced to the system.

 

What is SaaS?

Software as a service (SaaS) is a digital distribution web-based model in which a vendor develop and host applications and makes them available to clients over the Internet.

At the Software as a service (SaaS) model of operation the user actually “rents” the software and pays for the authorization to use it for a certain period of time. With the traditional model of operation the user must build the server, install the application and configure it. Via SaaS all kinds of data are accessible from any device with an Internet connection and web browser. That is the main reason which SaaS has started to gain the trust of Directors and especially healthcare providers.

Are there any limitations?

The client-user enjoys immediate accessibility, without time or geographical limitations.

In this internet-based model, software vendors are the ones that carry all host concerns. The software vendors maintain the servers, databases and code that spine of the application. That offers a secure and carefree experience to the users. The users-clients or companies can absolve their budgets from investing in extensive hardware to host the software. In other words, it permits buyers to outsource most of the IT responsibilities that are usually required to troubleshoot and maintain the software.

The SaaS vendor will take good care of all IT responsibilities.

Pricing plans of SaaS also differs from on-premise software as it can reduce all costs tailored exactly to the client’s needs. On-premise software it is common to purchased a general license. This means that buyers own a license to the software, but they must add a cost of 15% to 20% payment per year in maintenance and support fees.

SaaS, on the other hand, permits users to pay an annual or monthly subscription fee. And that’s it! The subscription includes the software license, support, maintenance and many other fees. Costs can be scaled up or down for the customer on an as-needed basis.

An example of a SaaS application that is familiar to most Internet users is Microsoft Apps. Microsoft Apps is a suite of business productivity apps that includes storage, calendar, and file sharing & editing.

More free time

The user has the advantage of start using the SaaS application the moment it is installed. In SaaS the software (application) is already configured and ready to use. No extra time or effort is needed for installation and configuration.

 

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About Areti Vassou

Digital Strategy Director. Make Ideas Happen @ Digital Media, Research, Social Media Strategy, Web Design, Digital Copywriting & Digital Graphic Design.