Questions & Answers

Grafimedia FAQ

Frequently Asked Questions (FAQ) are listed questions and answers, that are commonly asked in Healt IT context, focus to particular topics of Healthcare Industry.


Any workflow issue can be resolved with icon grafimedia. Icon Grafimedia is an integrated Health IT Suite as a Service which actually helps the right information to be brought to the healthcare provider on a smart and simple way. We offer all our services on a “pay per subscription basis”. Please contact our to analyse your case and offer you a service tailored exactly to your needs.

In case you have upgraded to Windows 10 and you face some difficulty on how to upgrade to ICON 10 our Health IT Experts are here to help you.

All icon modules are now compatible with windows 10. You can upgrade to icon10 to enjoy the limitless possibilities of Microsoft’s top Windows ever. For those who bought or updated any icon module during 2015, icon10 upgrade is for free. For further information or installation instructions contact us at

If your digital systems do not communicate, Grafimedia is able to provide you tailor made integration solutions.

Grafimedia having completed a large ammount of such accomplisments, is able to make a suggestion, no matter how complex each case might be. The Icon Grafimedia Integration service includes, not only a full analysis and recording of the existing situation, but also suggestions of changes that must be applied to the subsystems so that the workflow can become as efficient as possible. Find more here.

In case you need Remote Support by Grafimedia experts, you can reach out for guidance in here.

You can communicate directly with IT Department for Support at and for Development at

You can communicate directly with Grafimedia’s Sales Department at

Load More




How safe is SaaS?

Data ownership: In terms of data ownership, clients must make clear that there’s a clause in the agreement that states unequivocally  who is the main data owner. Most of the times SaaS vendors will permit you to export your data and back it up locally any time you wish.

 Data safety: Security is the most important factor to take under consideration when allowing an outsource partner to maintain your sensitive data. However, with the practice of online banking and online payroll systems, major security issues have build strict security & safety parametres. SaaS vendors are able to invest in security, backups and maintenance more and beyond any small to medium enterprise. Based on that, a web-based system has stronger on going security measures in action than an on-premise system.


Online and Offline connection: SaaS basically relies on a valid Internet connection. Many of SaaS vendors have pre-build  “offline” functionality that permits users to keep working even after in the event that Internet goes down. At the moment the internet connection is available again, all new data is synced to the system.

Read more: 10 reasons why SaaS is good for business


What is eHealth and mHealth?

eHealth or e-health is a recent (estimate back to 1999) term for healthcare practice that involves all kind of digital and electronic processes, communications, files, records, tests and remote support. We could position it next to health informatics as that covers all aspects of health electronic/digital processes. But in all cases when we refer to eHealth, the use of Internet is required.

During the last decade healthcare practice has become more familiar with the use and benefits of eHealth. New areas and features have already been added with the extended use of mobile devices transforming the channel of communication between doctors-to-doctors or doctors-to-patients, referred to as m-health or mHealth.

The last  years have proved that eHealth & mHealth are not only part of our lives but also an inevitable step if our world wants to save lives more effectively without having any restrictions due to isolated locations or severe weather conditions.

For further information or if you wish to analyse your case and offer you a service tailored exact to your needs, contact us at


Do you have a question that is not answered?

If you haven’t  find a topic above that covers your question, please send us a message in here and we will respond as soon as possible.

Your Name (required)

Your Email (required)


Your Message